Terms of service

Last Updated: August 10, 2026

Welcome to xinwangxin.shop. This website is operated by Boxin County Xinwangxing Arts & Crafts Factory.

Throughout this website, the terms “we,” “us,” “our,” and “xinwangxin.shop” refer to Boxin County Xinwangxing Arts & Crafts Factory.

By accessing or using our website, browsing our products, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service and the policies referenced in these Terms, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

Please read these Terms of Service carefully before using our website or placing an order.

1. About Our Store

xinwangxin.shop is an online store offering woven storage baskets, gift baskets, tote baskets, organizers, and related household and decorative products.

Our legal business entity is:

Boxin County Xinwangxing Arts & Crafts Factory

Business Address:
No. 052, Shanjing Team, Jiujin Village, Dungu Town
Boxin County, Guangxi, China

Website:
xinwangxin.shop

Customer Service Email:
service@xinwangxin.shop

Customer Service Phone:
+1 (205) 373-7155

We currently serve customers in the United States.

Our products are manufactured in China and orders for U.S. customers are fulfilled through our U.S. fulfillment operations.

2. Eligibility to Use Our Website

By using this website, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the age of majority in your jurisdiction, you may use our website only with the involvement and permission of a parent or legal guardian where required by applicable law.

You may not use our website or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

3. Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Violate any applicable law or regulation;
  • Attempt to gain unauthorized access to our website, systems, or accounts;
  • Introduce viruses, malware, malicious code, or other harmful technology;
  • Interfere with the operation or security of the website;
  • Use automated systems to improperly access, scrape, copy, or collect website content;
  • Submit false, misleading, or fraudulent information;
  • Impersonate another person or business;
  • Use our website to commit fraud or facilitate illegal activity;
  • Attempt to interfere with another customer's use of the website; or
  • Infringe the intellectual property or other rights of us or third parties.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our website, customers, business, or legal rights.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colors, materials, features, and other product information displayed on our website are accurate and current.

However, minor variations may occur due to:

  • Manufacturing processes;
  • Production batches;
  • Manual measurements;
  • Lighting and photography;
  • Individual product characteristics; or
  • Differences in display settings between devices.

For woven products in particular, minor differences in texture, weave pattern, shape, color, or finish may occur.

Such ordinary variations do not necessarily indicate a product defect.

Please review the product description, photographs, dimensions, materials, care instructions, and other available information carefully before placing an order.

If you have questions about a product, please contact us before purchasing.

5. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit quantities;
  • Discontinue products;
  • Change product specifications;
  • Update product descriptions;
  • Correct product information;
  • Change availability; or
  • Remove products from our website.

If a product becomes unavailable after you place an order, we may contact you regarding available options, which may include a replacement, cancellation, or refund.

6. Prices and Currency

Unless otherwise stated, all prices displayed on our website are in U.S. dollars (USD).

We may change product prices, promotions, discounts, shipping charges, or other pricing information at any time.

Price changes generally do not affect orders that have already been accepted, except where an obvious pricing or technical error has occurred.

If an obvious error results in an incorrect price being displayed, we may contact you before fulfilling the order and provide the appropriate options, including cancellation and refund where applicable.

7. Payments

Payment must be successfully completed before an order can be processed.

We may offer payment methods including PayPal and other third-party payment services made available during checkout.

Payment processing is handled by the applicable payment provider.

Third-party payment providers may have their own terms, privacy policies, security procedures, and dispute-resolution processes.

We do not intentionally store complete payment card numbers or payment authentication credentials on our own systems.

You agree to provide accurate and complete billing and payment information necessary to process your order.

8. Orders and Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation email. An order confirmation confirms that we have received your order request but does not necessarily mean that the order has been finally accepted for fulfillment.

We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in circumstances involving:

  • Product unavailability;
  • Incorrect product or pricing information;
  • Suspected fraud or unauthorized transactions;
  • Incorrect or incomplete shipping information;
  • Technical errors;
  • Orders that cannot reasonably be fulfilled;
  • Violation of these Terms; or
  • Other legitimate business or legal reasons.

If we cancel an order after payment has been received, we will issue an applicable refund to the original payment method.

9. Shipping and Delivery

We currently ship orders to customers in the United States only.

Our products are manufactured in China and orders for U.S. customers are fulfilled through our U.S. fulfillment operations.

Our current shipping terms are:

Standard Shipping: $8.00 USD

Free Standard Shipping: Orders of $70.00 USD or more after applicable discounts and before taxes.

Estimated Delivery Time: 5–10 business days.

Delivery estimates are not guaranteed delivery dates.

Delivery may be delayed due to circumstances including carrier delays, severe weather, public holidays, high shipping volumes, transportation disruptions, address issues, or other circumstances beyond our reasonable control.

For additional information regarding order processing, shipping, tracking, delivery, and delays, please review our Shipping Policy.

10. Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

This includes the recipient's name, street address, apartment or unit number where applicable, city, state, ZIP code, email address, and telephone number when requested.

We are not responsible for delivery delays, failed deliveries, returned packages, or additional shipping costs caused by incorrect, incomplete, outdated, or otherwise inaccurate information provided by the customer, except where otherwise required by applicable law.

If a package is returned because of an incorrect or incomplete address, we will contact you regarding available options. Additional shipping charges may apply if reshipment is requested.

11. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email: service@xinwangxin.shop

We will make reasonable efforts to accommodate cancellation or change requests if the order has not yet been processed or shipped.

Once an order has been processed or shipped, cancellation or modification may no longer be possible.

If cancellation is no longer possible, you may request a return after delivery in accordance with our Return & Refund Policy.

12. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Our current return window is 30 days after delivery for eligible products.

Customers must contact us before sending any product back.

Do not send products to our China business address, U.S. customer service address, fulfillment facility, or any other address unless our Customer Service team specifically provides return instructions.

Unauthorized returns may be delayed, may not be properly matched with an order, or may not be accepted for processing.

Approved refunds are generally processed within 10 business days after completion of the return inspection.

For complete information about return eligibility, return shipping costs, damaged products, refunds, exchanges, and the return procedure, please review our Return & Refund Policy.

13. Damaged, Defective, or Incorrect Items

Customers should inspect their orders after delivery.

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery whenever possible.

We may request photographs of:

  • The affected product;
  • The outer packaging;
  • The shipping label; and
  • Other information reasonably necessary to investigate the issue.

Depending on the circumstances, we may provide a replacement, refund, partial refund, or other appropriate resolution.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded under applicable law.

14. Intellectual Property

Unless otherwise stated, the content of xinwangxin.shop, including:

  • Product photographs;
  • Product descriptions;
  • Text;
  • Graphics;
  • Logos;
  • Product names;
  • Videos;
  • Page layouts;
  • Website designs; and
  • Other materials

is owned by, licensed to, or otherwise lawfully used by Boxin County Xinwangxing Arts & Crafts Factory.

You may access and use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, modify, distribute, publish, sell, commercially exploit, or create derivative works from our website content without our prior written permission, except where such use is permitted by applicable law.

15. User Submissions

If you voluntarily submit content to us, such as product reviews, photographs, feedback, comments, or other materials, you remain responsible for the content you submit.

You agree not to submit content that:

  • Is unlawful;
  • Is fraudulent or misleading;
  • Infringes another person's rights;
  • Contains malicious code;
  • Contains confidential information belonging to another person;
  • Is abusive, threatening, or defamatory; or
  • Violates applicable laws or regulations.

Where applicable, by submitting content for publication on our website, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute that content for purposes related to operating, promoting, or improving our store.

We reserve the right to remove submitted content that violates these Terms or applicable law.

16. Third-Party Services

Our website may rely on third-party services to provide certain functions, including:

  • Payment processing;
  • Website hosting;
  • E-commerce services;
  • Shipping and fulfillment;
  • Analytics;
  • Fraud prevention;
  • Customer communications;
  • Marketing; and
  • Other technical services.

These third parties may have their own terms and privacy policies.

For example, payments processed through PayPal are subject to PayPal's applicable terms and privacy practices.

We are not responsible for third-party services that we do not control, including their availability, security, policies, or independent actions.

17. Third-Party Links

Our website may contain links to third-party websites or services.

These links are provided for convenience or informational purposes.

We do not control third-party websites and are not responsible for their content, security, availability, privacy practices, or terms.

Your use of third-party websites is subject to the applicable third party's own terms and policies.

18. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

19. Errors, Inaccuracies, and Omissions

There may occasionally be information on our website that contains typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions;
  • Prices;
  • Promotions;
  • Shipping charges;
  • Delivery estimates;
  • Product availability;
  • Specifications; or
  • Other website information.

We reserve the right to correct errors and update information when reasonably necessary.

Where an error materially affects an order that has already been placed, we may contact you regarding the available options.

20. Website Availability and Security

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be:

  • Available without interruption;
  • Free from errors;
  • Free from technical defects;
  • Compatible with every device or browser; or
  • Completely free from security vulnerabilities.

Temporary interruptions may occur because of maintenance, technical problems, hosting issues, network failures, security measures, or circumstances beyond our reasonable control.

You must not attempt to interfere with the security or normal operation of our website.

21. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and its content are provided on an “as available” and “as described” basis.

We make reasonable efforts to provide accurate information and reliable services, but we do not guarantee that the website will always be uninterrupted, error-free, or completely secure.

Products are provided as described on their respective product pages and are subject to the applicable product, shipping, and return terms.

Nothing in these Terms is intended to exclude or limit any warranty, guarantee, consumer right, or remedy that cannot legally be excluded or limited.

22. Limitation of Liability

To the fullest extent permitted by applicable law, Boxin County Xinwangxing Arts & Crafts Factory will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to:

  • Your use of or inability to use our website;
  • Website interruptions;
  • Third-party service failures;
  • Shipping or carrier delays;
  • Circumstances beyond our reasonable control;
  • Incorrect information provided by customers;
  • Unauthorized access resulting from circumstances beyond our reasonable control; or
  • Other circumstances where liability cannot legally or reasonably be imposed.

This limitation applies only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

23. Events Beyond Our Reasonable Control

We are not responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

  • Severe weather;
  • Natural disasters;
  • Transportation disruptions;
  • Carrier interruptions;
  • Labor disputes;
  • Government actions;
  • Public emergencies;
  • Internet or infrastructure failures;
  • Customs or regulatory procedures;
  • War or civil unrest; or
  • Other extraordinary circumstances beyond our reasonable control.

Where reasonably possible, we will make reasonable efforts to communicate significant issues affecting orders or services.

24. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, liabilities, or reasonable expenses arising from your:

  • Violation of these Terms;
  • Misuse of our website;
  • Fraudulent or unlawful activities;
  • Infringement of third-party rights; or
  • Violation of applicable laws or regulations.

Nothing in this section requires you to indemnify us for matters caused by our own unlawful conduct where such limitation is prohibited by applicable law.

25. Governing Law and Consumer Rights

These Terms are intended to be interpreted consistently with applicable law.

Nothing in these Terms is intended to remove, waive, or limit consumer rights or legal remedies that cannot legally be excluded or waived.

If a provision of these Terms is found to be unenforceable under applicable law, that provision will be interpreted or limited to the extent necessary, while the remaining provisions will continue to apply to the extent permitted by law.

26. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to:

  • Our business;
  • Our products or services;
  • Website functionality;
  • Payment or shipping arrangements;
  • Legal or regulatory requirements; or
  • Our policies and procedures.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of the website after an updated version is posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

If a material change requires additional notice or consent under applicable law, we will provide such notice or obtain such consent as required.

27. Entire Agreement

These Terms of Service, together with our:

  • Privacy Policy
  • Shipping Policy
  • Return & Refund Policy
  • Legal Notice & Disclaimer
  • and any other policies expressly incorporated into these Terms

form the applicable terms governing your use of our website and purchase of products from us, subject to applicable law.

If there is a conflict between these Terms and a specific policy relating to a particular transaction, the more specific policy will generally apply to that subject matter, unless applicable law requires otherwise.

28. Contact Information

If you have questions about these Terms of Service, our website, products, orders, or policies, please contact us:

Boxin County Xinwangxing Arts & Crafts Factory

Website:
xinwangxin.shop

Email:
service@xinwangxin.shop

Phone:
+1 (205) 373-7155

Business Address:
No. 052, Shanjing Team, Jiujin Village, Dungu Town
Boxin County, Guangxi, China

U.S. Customer Service Address:
3659 Lorna Rd, Ste 165
Birmingham, AL 35216
United States

The U.S. address is provided for customer service and business communication purposes only. It is not the registered legal address, manufacturing address, or general return address of the business.

Market Served: United States

Last Updated: August 10, 2026