Shipping policy

Last Updated: August 10, 2026

Thank you for shopping with xinwangxin.shop.

This Shipping Policy explains how we process, fulfill, and deliver orders placed through our website. We currently serve customers in the United States.

Please review this policy carefully before placing an order.

1. About Our Shipping Operations

xinwangxin.shop is operated by:

Boxin County Xinwangxing Arts & Crafts Factory

Business Address:
No. 052, Shanjing Team, Jiujin Village, Dungu Town
Boxin County, Guangxi, China

Our products are manufactured in China and, for U.S. customer orders, are transferred to and fulfilled through our U.S. fulfillment operations before being shipped to the customer.

Accordingly, the customer-facing shipment is fulfilled from our U.S. warehouse/fulfillment facility.

The specific warehouse location may vary depending on inventory availability and fulfillment arrangements. We do not require customers to contact or visit our fulfillment facilities.

Our U.S. customer service address is:

xinwangxin.shop Customer Service
3659 Lorna Rd, Ste 165
Birmingham, AL 35216
United States

This address is provided for customer service and business communication purposes only. It is not necessarily the location from which a particular order is shipped and should not be used as a return address unless our Customer Service team specifically instructs you to do so.

2. Shipping Area

We currently ship orders to addresses within the United States only.

At this time, we do not offer standard shipping to countries or regions outside the United States.

Certain remote areas, territories, or addresses that cannot be serviced by our available carriers may be subject to additional restrictions.

If we are unable to fulfill an order to the shipping address provided, we will contact you regarding the available options.

3. Shipping Rates

We currently offer the following standard shipping rates:

Standard Shipping: $8.00 USD per order

Free Standard Shipping: Orders with a merchandise subtotal of $70.00 USD or more after applicable discounts and before taxes qualify for free standard shipping.

For example, if your products total $80.00 before a $15.00 discount, the amount after the discount is $65.00, so the order would not qualify for free shipping.

The shipping charge applicable to your order will be displayed at checkout before you complete your purchase.

We do not charge hidden shipping fees after checkout unless you separately request a service or change that results in an additional charge.

4. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully completed.

Business days are Monday through Friday and do not include weekends or applicable public holidays.

Processing may take longer during:

  • Major holidays;
  • Promotional periods;
  • Peak shopping seasons;
  • High order volumes;
  • Inventory transfers;
  • Payment verification; or
  • Other circumstances requiring additional processing time.

The estimated delivery period does not begin until the order has been processed and handed over to the applicable shipping carrier.

5. Estimated Delivery Time

For U.S. orders, the estimated delivery time is generally:

5–10 business days after the order has been processed and shipped.

This is an estimated delivery timeframe, not a guaranteed delivery date.

Most orders are delivered within the estimated period, but actual delivery times may vary depending on the destination, carrier, shipping volume, weather, and other circumstances.

For planning purposes, customers should allow additional time during major holidays, promotional periods, or other periods of unusually high shipping volume.

6. Total Estimated Order Timeline

The general timeline for a U.S. order is:

Order placed and payment completed
↓
Order processing: approximately 1–3 business days
↓
Order shipped from our U.S. fulfillment operation
↓
Estimated transit time: approximately 5–10 business days
↓
Delivery to the customer

Therefore, the overall estimated timeframe from order placement to delivery is generally approximately 6–13 business days, excluding weekends, holidays, and exceptional delays.

These timeframes are estimates only and are not guaranteed.

7. Shipment Confirmation and Tracking

Once your order has been shipped, we will send a shipment confirmation email when tracking information is available.

The tracking information may take some time to become active after the carrier receives and scans the package.

In some cases, tracking information may take approximately 24–72 hours to update.

If your tracking information does not immediately show movement, please allow reasonable time for the carrier's system to update.

If you have concerns about tracking information or your shipment, please contact us at:

Email: service@xinwangxin.shop

Phone: +1 (205) 373-7155

Please include your order number whenever possible.

8. Delivery Delays

Although we work to meet the estimated delivery timeframe, shipping delays can occur.

Possible causes include:

  • Severe weather;
  • Natural disasters;
  • Carrier delays;
  • High shipping volumes;
  • Public holidays;
  • Transportation disruptions;
  • Address problems;
  • Operational or warehouse delays;
  • Carrier network disruptions;
  • Security or fraud checks;
  • Unexpected logistics issues; or
  • Other circumstances outside our reasonable control.

If an order is delayed, we will make reasonable efforts to assist you and provide available tracking information.

A shipping delay does not automatically mean that an order is lost.

9. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please carefully check:

  • Recipient name;
  • Street address;
  • Apartment, suite, or unit number;
  • City;
  • State;
  • ZIP code;
  • Telephone number; and
  • Email address.

If you discover an error in your shipping information, please contact us as soon as possible at:

service@xinwangxin.shop

We will make reasonable efforts to update the information before the order is processed or shipped.

However, once an order has been processed or handed over to the carrier, we may not be able to change the shipping address.

10. Failed Delivery or Returned Packages

If a package cannot be delivered because of an incorrect, incomplete, or undeliverable address provided by the customer, or because the recipient is unavailable or refuses delivery, the package may be returned to the carrier, fulfillment facility, or another designated location.

If this occurs, please contact our Customer Service team.

We will review the circumstances and let you know what options may be available.

If reshipment is requested and the failed delivery was caused by incorrect or incomplete information provided by the customer, additional shipping charges may apply.

11. Delivered but Not Received

If the carrier's tracking system shows that your package has been delivered but you cannot locate it, please first check:

  • Your front door or porch;
  • Mailroom or building reception area;
  • Parcel lockers;
  • Other designated delivery areas;
  • With household members;
  • With neighbors; and
  • With the local carrier.

You may also contact the carrier directly using the tracking information provided.

If you still cannot locate the package, please contact us at:

service@xinwangxin.shop

Please provide your order number and tracking number so that we can review the situation.

12. Damaged Packages or Products

Please inspect your package and products shortly after delivery.

Our woven baskets are carefully packaged, but products may occasionally be affected during transportation.

If your package or product arrives damaged, please contact us within 7 days of delivery whenever possible.

For damaged or defective products, please provide:

  • Your order number;
  • Clear photographs of the damaged product;
  • Photographs of the outer packaging;
  • A photograph of the shipping label; and
  • A brief description of the issue.

This information helps us determine whether the damage occurred during shipping and allows us to provide an appropriate solution.

Depending on the circumstances, we may provide a replacement or refund.

For confirmed damaged, defective, or incorrect items, you do not need to send the item back unless our Customer Service team specifically instructs you to do so.

13. Incorrect Items

If you receive an item that is different from the product you ordered, please contact us as soon as possible and preferably within 7 days of delivery.

Please provide:

  • Order number;
  • Product received;
  • Product originally ordered; and
  • Clear photographs of the item received and shipping label.

We will review the issue and provide an appropriate solution, which may include a replacement or refund.

Please do not return an incorrect item without first contacting us.

14. Customs, Duties, and Import Charges

Because your order is fulfilled through our U.S. fulfillment operations, standard customer orders are intended to be delivered within the United States without requiring the customer to arrange international customs clearance for the individual shipment.

However, in exceptional circumstances, additional carrier, regulatory, or delivery requirements may apply.

If any additional charge or action is required from the customer by a carrier or government authority, we will provide available information and assistance where reasonably possible.

15. Order Cancellation Before Shipment

If you need to cancel an order, please contact us as soon as possible:

Email: service@xinwangxin.shop

If your order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

Once an order has been processed or shipped, cancellation may no longer be possible.

If cancellation is no longer possible, you may request a return after delivery in accordance with our Return & Refund Policy.

16. Returns and Return Shipping

Shipping and returns are governed by our Return & Refund Policy.

If you wish to return an eligible product, you must contact Customer Service before sending the product back.

Please do not send a return to:

  • Our China business address;
  • Our U.S. customer service address;
  • A warehouse address shown on a shipping label;
  • The original shipping address;
  • Any fulfillment facility; or
  • Any other address

unless our Customer Service team has specifically provided return instructions for your order.

Unauthorized returns may be delayed, may not be properly matched to your order, or may not be accepted for processing.

For complete information regarding return eligibility, the 30-day return window, return shipping costs, and refunds, please review our Return & Refund Policy.

17. Return Shipping Costs

Unless otherwise required by applicable law or stated in our Return & Refund Policy:

Damaged, Defective, or Incorrect Items

If we confirm that the product is damaged, defective, or incorrect, we will cover the applicable return shipping cost when a return is required.

In some cases, you may not be required to return the item at all.

Change of Mind or Other Non-Defective Returns

For eligible returns that are not caused by our error, such as a change of mind or the product no longer being suitable for your needs, the customer is responsible for the applicable return shipping cost.

Please refer to our Return & Refund Policy for the complete return requirements.

18. Shipping Fees and Refunds

The original shipping charge is generally non-refundable for non-defective returns.

If a return is caused by our error, such as an incorrect item or confirmed defective product, applicable original shipping charges will be handled in accordance with our Return & Refund Policy.

For orders that qualified for free shipping based on the applicable order threshold, any shipping-related deduction from a refund will be handled according to the Return & Refund Policy.

19. Shipping Policy and Return & Refund Policy

This Shipping Policy should be read together with our:

  • Return & Refund Policy
  • Terms of Service
  • Privacy Policy
  • Contact Information
  • Legal Notice

If you have a question about whether a particular shipping issue qualifies for a refund, replacement, or return, please contact Customer Service before taking further action.

20. Contact Us

If you have questions about shipping, order processing, delivery, tracking, or a shipping-related issue, please contact us:

Boxin County Xinwangxing Arts & Crafts Factory

Website:
xinwangxin.shop

Email:
service@xinwangxin.shop

Phone:
+1 (205) 373-7155

Business Address:
No. 052, Shanjing Team, Jiujin Village, Dungu Town
Boxin County, Guangxi, China

U.S. Customer Service Address:
3659 Lorna Rd, Ste 165
Birmingham, AL 35216
United States

The U.S. address is provided for customer service and business communication purposes only. It is not necessarily the shipping origin of an individual order and is not a general return address.

Market Served: United States

Standard Shipping: $8.00 USD

Free Shipping Threshold: $70.00 USD after applicable discounts and before taxes

Estimated Processing Time: 1–3 business days

Estimated Transit Time: 5–10 business days

Estimated Total Delivery Time: Approximately 6–13 business days from order placement, excluding weekends, holidays, and exceptional delays

Last Updated: August 10, 2026