Refund policy

Thank you for shopping with us. We take great pride in the craftsmanship and quality of our woven storage baskets, gift totes, and organizers. To ensure a transparent and hassle-free shopping experience, please read our Return & Refund Policy carefully before making a purchase.

1. Return Window
We accept return requests within 30 days after the order has been delivered to you.

2. Return Condition
To be eligible for a return, your item must strictly meet the following conditions:

Brand new, unused, and free from any signs of wear or tear.

Returned with original packaging, including protective wraps and boxes.

Absolutely free from stains, dirt, or damage caused by usage.

Accompanied by proof of purchase, such as your order number.

3. Return Eligibility
You may request a return if:

You received the wrong item (different style, size, or color).

The item arrived damaged or defective (e.g., broken woven seams, bent handles, loose decorative accessories, or broken metal lock/clasp).

You changed your mind or the item does not suit your needs (subject to return shipping fees).

Note: Please contact us before shipping any item back. Returns sent without prior approval will not be accepted.

4. Non-Returnable Items
Due to the nature of our handmade woven products, the following items are strictly NOT eligible for return:

Used or worn items, or items with stains/food residues inside.

Items with damaged packaging that compromises product protection.

Items damaged by the customer due to misuse or improper handling (e.g., exposed to heavy rain, overloading causing handle breakage).

Final sale items or customized bulk orders, clearly marked on the product page.

5. How to Start a Return
To request a return, please contact our customer service team:

Email: service@xinwangxin.shop

Phone: +1 (205) 373-7155

Please include the following information in your email:

Your order number.

The email address used to place the order.

The item style, size, and color you want to return.

The reason for the return.

If the item is damaged/defective: Please provide clear photos of the damaged area AND the outer shipping label on the box.

After reviewing your request, we will provide you with the return approval and instructions. Please do not send your return to any address before receiving approval from us.

6. Return Shipping Cost & Liability

For damaged, defective, or incorrect items: We will cover the return shipping cost after we confirm the issue with your provided photos.

For non-defective returns (including change of mind): Customers are responsible for paying the return shipping cost. We do not provide free return labels for these cases. We strongly recommend using a trackable shipping service for your own protection.

Shipping Fees Refund: Original shipping fees are non-refundable unless the return is caused by our error (wrong/damaged item). If your order qualified for free shipping (orders over $70.00), a **$8.00** shipping fee will be deducted from your refund upon return.

7. Shipping Policy Overview

Shipping Area: Shipping is currently available to the United States only.

Standard Shipping: $8.00 USD (Flat rate per order).

Free Shipping: Automatically applied to all orders with a total purchase value of $70.00 USD or more (before taxes and discounts).

Estimated Delivery Time: 5-10 business days (shipped from our fulfillment facility in China).

8. Return Address (U.S.)
Important: Please contact our support team first for a return authorization. Do not ship returns without prior approval.

U.S. Return Address (for approved returns only):
xinwangxin.shop Returns
3659 Lorna Rd, Ste 165
Birmingham, AL 35216
United States

(Note: Please use a trackable shipping service for returns. Return shipping costs are the customer's responsibility unless the item is defective or incorrect.)

9. Refunds
Once we receive and thoroughly inspect your returned item, we will notify you whether your refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days after our inspection.

10. Exchanges
If you need a different color, size, or style, we recommend placing a new order directly on our website for faster delivery. If you need help with any questions before reordering, please email us at service@xinwangxin.shop.

11. Damaged, Defective, or Incorrect Items (Important)
Please inspect your item immediately upon delivery. Although we pack our woven baskets securely, accidental damage (such as broken woven strands, bent handles, or detached accessories) may occasionally occur during long-distance shipping. If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery.

Please include in your email:

Your order number.

Clear, close-up photos of the damaged area.

Photos of the outer packaging box and shipping label (to prove shipping-related damage).

We will resolve the issue promptly (e.g., arrange a replacement or full refund). For damaged or defective items, you do not need to return them to us; we will process the issue based on your provided photos.

12. Order Cancellation
If you need to cancel an order, please contact us immediately at service@xinwangxin.shop. If the order has not yet been processed or packed, we will cancel it and issue a full refund. If the order has already been shipped, it cannot be canceled. Please follow our Return Policy to initiate a return upon receiving your item.

13. Size, Color, and Craftsmanship Disclaimer
We strive to display our woven baskets as accurately as possible. However, due to differences in screen monitors and the handmade nature of woven textures, actual colors, and subtle weave details may slightly vary from the photos. Furthermore, natural minor imperfections in the woven knotting are characteristic of the craft and are not considered defects. These natural manufacturing characteristics are not eligible for returns.

14. Contact Us
If you have any questions about our policies, your order, or our products, please reach out to us:

Customer Service Email: service@xinwangxin.shop

Phone: +1 (205) 373-7155

U.S. Office Address (for communication only):
3659 Lorna Rd, Ste 165
Birmingham, AL 35216
United States

(We currently serve customers in the United States only.)

China Fulfillment Center / Origin (for reference):
No. 052, Shanjing Team, Jiujin Village, Dungu Town
Boxin County, Guangxi, China