Refund policy
Last Updated: August 10, 2026
Thank you for shopping with xinwangxin.shop, operated by Boxin County Xinwangxing Arts & Crafts Factory. We take pride in the quality and craftsmanship of our woven storage baskets, gift totes, organizers, and related products.
We want your shopping experience to be straightforward and transparent. Please review the following Return & Refund Policy before making a purchase.
1. Return Window
We accept eligible return requests within 30 days after the date your order is delivered.
To request a return, please contact our Customer Service team within this 30-day period.
Returns requested after the 30-day return period may not be accepted unless otherwise required by applicable law.
2. Return Conditions
To be eligible for a return, the item must generally meet all of the following conditions:
- The item is unused and in new, resalable condition.
- The item shows no signs of wear, use, stains, dirt, food residue, or damage caused by the customer.
- The item is returned with its original packaging and protective materials where reasonably possible.
- The item has not been altered, modified, washed, or otherwise damaged after delivery.
- You provide your order number or other reasonable proof of purchase.
For hygiene, safety, and product-condition reasons, we may be unable to accept items that have been used, damaged, or materially altered after delivery.
3. Eligible Reasons for Return
You may request a return for reasons including:
Wrong Item
If you receive an item that is different from what you ordered, such as the wrong style, size, or color, please contact us as soon as possible.
Damaged or Defective Item
If your item arrives damaged or defective, including issues such as broken woven sections, bent handles, detached decorative elements, or other significant manufacturing or shipping damage, please contact us with photographs so that we can review the issue.
Change of Mind
If you simply change your mind or the product does not meet your personal preferences, you may request a return within the 30-day return window, provided the item meets our return conditions.
For change-of-mind or other non-defective returns, the customer is responsible for the applicable return shipping costs unless otherwise required by applicable law.
4. Contact Us Before Returning an Item
Please contact our Customer Service team before sending any product back.
Do not send a return to:
- Our China business address;
- Our U.S. customer service address;
- Our fulfillment warehouse;
- The address printed on the original shipping package; or
- Any other address unless our Customer Service team has specifically provided that address for your return.
After reviewing your request, we will provide you with the appropriate return instructions and return address for your order.
Returns sent without prior authorization or to an unauthorized address may be delayed, may not be properly matched with your order, or may not be accepted for processing.
This procedure helps us correctly identify and process your return.
5. How to Request a Return
To start a return request, contact us at:
Email: service@xinwangxin.shop
Phone: +1 (205) 373-7155
Please include the following information:
- Your order number;
- The name or email address used when placing the order;
- The product name;
- The item's style, size, and color, if applicable;
- The reason for the return; and
- Any other information that may help us review your request.
For damaged, defective, or incorrect items, please also provide clear photographs showing:
- The affected area of the product;
- The entire product where appropriate;
- The outer packaging; and
- The shipping label, when applicable.
Our Customer Service team will review the request and provide return instructions if the return is approved.
6. Return Shipping Costs
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, and we confirm that the issue is attributable to us or occurred during fulfillment or shipping, we will cover the reasonable return shipping cost when a return is required.
Depending on the circumstances, we may instead resolve the issue by providing a replacement or refund without requiring the item to be returned.
Change-of-Mind and Other Non-Defective Returns
For returns that are not caused by an error on our part, including change-of-mind returns, the customer is responsible for the return shipping cost unless otherwise required by applicable law.
We recommend using a shipping service that provides tracking and retaining your shipping receipt until the return has been completed.
We are not responsible for returns that are lost in transit when the customer chooses a shipping method without adequate tracking or proof of shipment.
7. Original Shipping Charges
Original shipping charges are generally non-refundable for non-defective returns.
If the return is caused by our error, such as sending the wrong item or a confirmed defective or damaged product, applicable original shipping charges may be refunded as appropriate.
For orders that qualified for free standard shipping based on the applicable free-shipping threshold, the refund may be adjusted in accordance with the terms disclosed at checkout and our applicable policies.
8. Non-Returnable Items and Situations
Unless otherwise required by applicable law, we may not accept returns involving:
- Used or worn products;
- Products with stains, food residue, dirt, or other signs of use;
- Products damaged through customer misuse or improper handling;
- Products that have been altered or modified after delivery;
- Products damaged by excessive moisture, improper storage, overloading, or other improper use;
- Products returned without prior authorization;
- Products sent to an unauthorized return address;
- Final-sale items when clearly identified as final sale before purchase; or
- Customized or specially produced orders that are clearly identified as non-returnable before purchase.
Normal minor variations in woven texture, color, shape, or craftsmanship that are consistent with the product description and manufacturing process may not be considered defects.
9. Damaged, Defective, or Incorrect Items
Please inspect your order shortly after delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery whenever possible so that we can promptly investigate the issue.
Please provide clear photographs of the product and, when relevant, the outer packaging and shipping label.
After reviewing the information, we may offer an appropriate resolution, which may include:
- A replacement;
- A refund;
- A partial refund where appropriate; or
- A return arrangement.
For certain confirmed damaged or defective items, we may not require you to return the product.
10. Return Address and Unauthorized Returns
We do not publish a general return address for customers to use without prior approval.
After your return request has been reviewed and approved, our Customer Service team will provide the applicable return address and shipping instructions.
Our U.S. customer service address is:
xinwangxin.shop Customer Service
3659 Lorna Rd, Ste 165
Birmingham, AL 35216
United States
This address is for customer service and business communication purposes only. It is not a general return address.
Please do not send merchandise to this address unless our Customer Service team specifically instructs you to do so for your particular order.
Similarly, do not send returns to our China business address unless we specifically provide written instructions to do so.
11. Return Inspection
Once an approved return is received, we will inspect the returned item to confirm that it meets the applicable return conditions.
The inspection may include reviewing:
- Product condition;
- Signs of use or damage;
- Packaging condition;
- Product identity;
- Order information; and
- The reason for the return.
If the returned item does not meet the applicable return conditions, we may be unable to issue a full refund, subject to applicable law.
If there is an issue with the returned item or the return does not match the approved request, we may contact you for additional information.
12. Refunds
Once your approved return has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will generally be processed to the original payment method.
We will process approved refunds within 10 business days after completion of the return inspection.
After we issue the refund, the time required for the funds to appear in your account may vary depending on your bank, card issuer, PayPal, or other payment provider.
We do not control the processing time of third-party financial institutions.
13. Refund Amount
The amount refunded will depend on the reason for the return and the applicable terms of this policy.
For an approved non-defective return, applicable return shipping costs and other non-refundable charges may be deducted from the refund where permitted by applicable law and disclosed under our policies.
For confirmed damaged, defective, or incorrect items caused by our error, we will provide an appropriate refund or replacement without charging the customer for reasonable return shipping when a return is required.
Taxes and other charges will be handled according to applicable law and the circumstances of the order.
14. Exchanges
We generally do not provide direct product exchanges.
If you would like a different color, size, or style, you may contact our Customer Service team for assistance.
Where appropriate, we may recommend returning the original item in accordance with this policy and placing a new order for the desired item.
A new order is subject to product availability and the pricing and shipping terms applicable at the time the new order is placed.
15. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it and issue a refund.
Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after delivery in accordance with this Return & Refund Policy.
16. Product Variations and Woven Craftsmanship
Our products are manufactured using woven materials and may have minor variations in texture, weave pattern, color, shape, or finish.
Minor variations resulting from manufacturing processes or manual measurement do not necessarily constitute defects.
Actual colors may also vary slightly depending on lighting conditions, photography, and the display settings of your device.
These ordinary product characteristics do not, by themselves, make an item defective or automatically qualify it for a return.
However, nothing in this section limits any rights or remedies available to you under applicable consumer protection laws.
17. Returns Required by Applicable Law
Nothing in this Return & Refund Policy is intended to exclude or limit any consumer rights, warranties, guarantees, or remedies that cannot legally be excluded or limited under applicable law.
Where applicable law provides a customer with rights that are more favorable than the terms stated in this policy, those legal rights will apply.
18. Contact Us
If you have questions about a return, refund, damaged product, defective product, or order cancellation, please contact our Customer Service team before sending anything back.
Boxin County Xinwangxing Arts & Crafts Factory
Website: xinwangxin.shop
Email: service@xinwangxin.shop
Phone: +1 (205) 373-7155
Business Address:
No. 052, Shanjing Team, Jiujin Village, Dungu Town
Boxin County, Guangxi, China
U.S. Customer Service Address:
3659 Lorna Rd, Ste 165
Birmingham, AL 35216
United States
The U.S. address above is provided for customer service and business communication purposes only and should not be used as a return address unless our Customer Service team specifically instructs you to do so.
Market Served: United States
Last Updated: August 10, 2026