Contact information

Last Updated: August 10, 2026

We’re here to help.

If you have questions about our products, orders, shipping, returns, refunds, or anything else related to your purchase, please contact our Customer Service team using any of the methods below.

We aim to provide clear, helpful, and timely support to customers throughout their shopping experience.

Customer Service

Email:
service@xinwangxin.shop

Phone:
+1 (205) 373-7155

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM U.S. Central Time
Excluding major U.S. public holidays.

We generally respond to customer inquiries within 1–2 business days.

Response times may be longer during weekends, public holidays, promotional periods, or periods of unusually high inquiry volume.

For questions about an existing order, please include your order number whenever possible so that we can locate your order and assist you more efficiently.

Business Information

Legal Business Name:
Boxin County Xinwangxing Arts & Crafts Factory

Business Address:
No. 052, Shanjing Team, Jiujin Village, Dungu Town
Boxin County, Guangxi, China

Website:
xinwangxin.shop

Market Served:
United States

Our products are manufactured in China and orders for customers in the United States are fulfilled through our U.S. fulfillment operations.

The U.S. customer service address listed below is provided for customer communication purposes and should not be interpreted as the registered legal address, manufacturing address, or shipping origin of every order.

U.S. Customer Service Address

For customer service and business communication purposes:

xinwangxin.shop Customer Service
3659 Lorna Rd, Ste 165
Birmingham, AL 35216
United States

This address is provided to make it easier for U.S. customers to communicate with us.

Please do not send products, returns, packages, or correspondence requiring order processing to this address unless our Customer Service team specifically instructs you to do so.

This address is not a general return address and is not necessarily the shipping origin of your order.

Contact Us About an Order

If you are contacting us about an existing order, please provide as much of the following information as possible:

  • Order number;
  • Name used when placing the order;
  • Email address associated with the order;
  • Product name or item involved;
  • A brief description of your question or issue; and
  • Tracking number, if your question concerns delivery.

Providing this information allows us to locate your order and respond more efficiently.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible and preferably within 7 days of delivery.

Please include:

  • Your order number;
  • Clear photographs of the affected product;
  • Photographs of the outer packaging;
  • A photograph of the shipping label; and
  • A brief description of the issue.

We will review the information and provide an appropriate solution, which may include a replacement or refund.

For confirmed damaged, defective, or incorrect items, you do not need to return the item unless our Customer Service team specifically instructs you to do so.

Returns and Refunds

If you would like to return an eligible product, please contact Customer Service before sending anything back.

Email:
service@xinwangxin.shop

Our standard return window is 30 days after delivery, subject to the eligibility requirements in our Return & Refund Policy.

Please do not send a return to:

  • Our China business address;
  • Our U.S. customer service address;
  • A fulfillment warehouse;
  • The address shown on your original package; or
  • Any other address

unless our Customer Service team has specifically provided return instructions for your order.

Unauthorized returns may be delayed, may not be properly matched with your order, or may not be accepted for processing.

Please review our Return & Refund Policy for complete information about return eligibility, return shipping costs, damaged products, refunds, and the return process.

Shipping and Delivery Questions

For questions about:

  • Order processing;
  • Shipping status;
  • Tracking information;
  • Delivery delays;
  • Missing packages;
  • Incorrect shipping addresses;
  • Damaged packages; or
  • Other delivery issues,

please contact us at:

Email:
service@xinwangxin.shop

Phone:
+1 (205) 373-7155

Please include your order number and tracking number, if available.

Our current standard shipping charge is $8.00 USD.

Orders of $70.00 USD or more after applicable discounts and before taxes qualify for free standard shipping.

Estimated transit time is generally 5–10 business days after the order has been processed and shipped.

For additional information, please review our Shipping Policy.

Contact Form

You may also contact us through the contact form available on our website.

When submitting a contact form, please provide:

  • Your name;
  • A valid email address;
  • Your order number, if applicable; and
  • A clear description of your question or request.

Please do not submit passwords, complete payment card numbers, account credentials, or other highly sensitive information through the contact form.

General Inquiries

For general questions about our:

  • Products;
  • Product availability;
  • Orders;
  • Shipping;
  • Returns and refunds;
  • Website;
  • Policies; or
  • Customer service,

you may contact us by email, phone, or through the contact form on our website.

We will make reasonable efforts to respond within 1–2 business days.

Important Address Notice

For clarity, our business operates using the following addresses for different purposes:

Legal Business Address

Boxin County Xinwangxing Arts & Crafts Factory
No. 052, Shanjing Team, Jiujin Village, Dungu Town
Boxin County, Guangxi, China

This is the business address of our legal entity.

U.S. Customer Service Address

xinwangxin.shop Customer Service
3659 Lorna Rd, Ste 165
Birmingham, AL 35216
United States

This address is provided for U.S. customer service and business communication purposes.

It is not the registered legal address of our company, manufacturing address, general shipping origin, or automatic return address.

Customers should not send returns to either address without receiving specific return instructions from Customer Service.

For approved returns, we will provide the appropriate return instructions and address based on the individual order.

Contact Details at a Glance

Legal Business Name:
Boxin County Xinwangxing Arts & Crafts Factory

Website:
xinwangxin.shop

Customer Service Email:
service@xinwangxin.shop

Customer Service Phone:
+1 (205) 373-7155

Customer Service Hours:
Monday–Friday, 9:00 AM–5:00 PM U.S. Central Time

Typical Response Time:
1–2 business days

Business Address:
No. 052, Shanjing Team, Jiujin Village, Dungu Town
Boxin County, Guangxi, China

U.S. Customer Service Address:
3659 Lorna Rd, Ste 165
Birmingham, AL 35216
United States

Market Served:
United States only

Standard Shipping:
$8.00 USD

Free Shipping Threshold:
$70.00 USD after applicable discounts and before taxes

Return Window:
30 days after delivery for eligible items

Last Updated:
August 10, 2026