Privacy policy

Last Updated: August 10, 2026

At xinwangxin.shop, operated by Boxin County Xinwangxing Arts & Crafts Factory, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains what personal information we collect, how we use and protect it, when we may share it with third parties, and the choices and rights available to you when you visit or make a purchase through our website.

By using xinwangxin.shop, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

The website xinwangxin.shop is operated by:

Boxin County Xinwangxing Arts & Crafts Factory

Business Address:
No. 052, Shanjing Team, Jiujin Village, Dungu Town
Boxin County, Guangxi, China

Website:
xinwangxin.shop

Customer Service Email:
service@xinwangxin.shop

Customer Service Phone:
+1 (205) 373-7155

We currently serve customers in the United States.

For customer service and business communication purposes, we also provide the following U.S. address:

xinwangxin.shop Customer Service
3659 Lorna Rd, Ste 165
Birmingham, AL 35216
United States

This U.S. address is provided for customer service and business communication purposes only. It is not the registered legal address or manufacturing address of the company.

2. Information We Collect

Depending on how you interact with our website, we may collect different categories of personal information.

Information You Provide Directly

When you place an order, contact us, submit a contact form, or otherwise interact with our website, you may provide information such as:

  • Full name;
  • Billing address;
  • Shipping address;
  • Email address;
  • Telephone number;
  • Order details;
  • Product selections;
  • Return or refund information;
  • Information provided through customer service communications; and
  • Other information you voluntarily provide to us.

We only request information that is reasonably necessary to provide our products, process orders, respond to inquiries, or provide customer support.

Payment Information

When you make a purchase, payment information may be processed by third-party payment providers, including PayPal and other payment services made available at checkout.

Payment providers may collect and process information such as payment card details, account information, billing information, transaction details, and other information necessary to authorize and complete a payment.

We do not intentionally collect or store your complete payment card number or payment authentication credentials on our own systems.

Payment transactions are subject to the privacy policies and terms of the applicable payment provider.

3. Information Collected Automatically

When you visit our website, certain information may be collected automatically through your browser, device, cookies, pixels, and similar technologies.

Depending on the technologies used on our website, this information may include:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Language preferences;
  • General geographic information;
  • Referring website;
  • Pages viewed;
  • Products viewed;
  • Links or buttons clicked;
  • Date and time of visits;
  • Session information;
  • Shopping cart activity; and
  • Other technical information concerning your interaction with the website.

This information helps us operate, secure, maintain, and improve our website and services.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to help our website function properly and to understand how visitors use our website.

Cookies may be used for purposes such as:

  • Keeping products in your shopping cart;
  • Maintaining your shopping session;
  • Remembering certain preferences;
  • Processing orders;
  • Improving website functionality;
  • Understanding website traffic and usage;
  • Detecting security issues and fraudulent activity; and
  • Supporting marketing or advertising activities where applicable.

Some cookies are necessary for the operation of the website, while others may be used for analytics, personalization, or marketing.

Your browser may allow you to control or block certain cookies. However, disabling necessary cookies may affect some website features, including shopping cart and checkout functionality.

5. How We Use Personal Information

We may use personal information for legitimate business and operational purposes, including:

Order Processing

To:

  • Process and fulfill orders;
  • Confirm purchases;
  • Arrange shipping and delivery;
  • Provide tracking information;
  • Process returns and refunds; and
  • Communicate with you about your order.

Customer Service

To:

  • Respond to questions and inquiries;
  • Provide product assistance;
  • Investigate delivery issues;
  • Handle damaged, defective, or incorrect orders;
  • Process return and refund requests; and
  • Communicate with you regarding your account or purchase.

Website Operations

To:

  • Operate and maintain our website;
  • Improve website functionality;
  • Troubleshoot technical problems;
  • Analyze website performance; and
  • Provide a better shopping experience.

Security and Fraud Prevention

To:

  • Detect and prevent fraudulent transactions;
  • Protect our website and customers;
  • Investigate suspicious activity;
  • Prevent abuse or unauthorized access; and
  • Maintain the security and integrity of our services.

Legal and Compliance Purposes

We may use personal information when reasonably necessary to:

  • Comply with applicable laws;
  • Respond to lawful requests from authorities;
  • Establish, exercise, or defend legal claims;
  • Enforce our Terms of Service and other policies; or
  • Protect our rights, property, customers, or business.

6. How We Share Personal Information

We do not sell your personal information as a business practice.

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.

These parties may include:

Payment Providers

Payment providers such as PayPal may process payment and transaction information to authorize and complete purchases, prevent fraud, and provide payment services.

Shipping and Fulfillment Providers

We may share information such as your name, shipping address, telephone number, email address, and order details with shipping carriers, fulfillment providers, warehouses, logistics providers, and related service providers when necessary to deliver your order.

Website and Technology Providers

We may use third-party providers for services such as:

  • Website hosting;
  • E-commerce functionality;
  • Data storage;
  • Website security;
  • Analytics;
  • Customer support;
  • Email communications;
  • Fraud prevention; and
  • Technical maintenance.

Professional and Legal Advisors

Where reasonably necessary, information may be shared with professional advisors, including legal, accounting, insurance, or compliance providers.

Government and Law Enforcement Authorities

We may disclose information where required or permitted by applicable law, legal process, court order, governmental request, or when reasonably necessary to protect our rights, customers, property, or the security of our services.

7. Shopify and Third-Party Services

Our online store may use Shopify and other third-party technologies and service providers to operate the website, process orders, provide checkout functionality, manage payments, maintain security, and support other store functions.

These providers may process personal information on our behalf or independently according to their own privacy policies and applicable legal requirements.

Third-party services may collect information directly from you depending on how their services are integrated into our website.

We encourage you to review the privacy policies of third-party providers when appropriate.

8. International Data Transfers

Because our business is operated by a company located in China and we serve customers in the United States, personal information may be processed, stored, or accessed in countries other than the country where you live.

For example, information may be processed by our business operations, technology providers, payment providers, shipping providers, or other service providers in different jurisdictions.

When personal information is transferred across borders, we take reasonable steps to handle the information in accordance with applicable privacy and data protection requirements.

9. How We Protect Personal Information

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the circumstances, these measures may include:

  • Access controls;
  • Password protection;
  • Secure payment processing through third-party payment providers;
  • Data security practices;
  • Limited access to personal information;
  • Website security measures; and
  • Reasonable monitoring and maintenance of our systems.

However, no method of transmission over the internet or method of electronic storage is completely secure.

Therefore, we cannot guarantee absolute security of personal information.

10. How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on factors including:

  • Whether you have an active order;
  • Customer service or return activity;
  • Legal or accounting requirements;
  • Fraud prevention requirements;
  • Dispute resolution;
  • Enforcement of our agreements; and
  • Other legitimate business purposes.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal or regulatory requirements.

11. Your Privacy Choices

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate personal information;
  • Request deletion of personal information in certain circumstances;
  • Request information about how your personal information is used or shared;
  • Object to or restrict certain processing activities where legally applicable;
  • Withdraw consent where processing is based on consent; and
  • Request information regarding certain categories of personal information collected or disclosed.

These rights are subject to applicable legal limitations and exceptions.

For example, we may need to retain certain information to complete transactions, comply with legal obligations, prevent fraud, resolve disputes, or establish or defend legal claims.

12. How to Submit a Privacy Request

To submit a privacy-related request, please contact us at:

Email:
service@xinwangxin.shop

Subject: Privacy Request

Please provide enough information for us to understand and verify your request.

For security reasons, we may need to verify your identity before completing certain requests.

We will not ask you to provide unnecessary sensitive information solely for the purpose of making a privacy request.

13. California Privacy Rights

If you are a California resident, California privacy laws may provide you with additional rights regarding your personal information.

Depending on the circumstances and applicable law, these rights may include:

  • The right to know about personal information collected about you;
  • The right to request deletion of certain personal information;
  • The right to request correction of inaccurate personal information;
  • The right to know about certain disclosures or sharing of personal information;
  • The right to opt out of certain types of sale or sharing of personal information, where applicable; and
  • The right not to receive discriminatory treatment for exercising applicable privacy rights.

We do not sell personal information for monetary consideration as a business practice.

If you would like to exercise a privacy right, please contact us at:

service@xinwangxin.shop

We may need to verify your identity before processing your request.

We will not discriminate against you for exercising privacy rights that are legally available to you.

14. Notice Regarding Marketing Communications

If you choose to subscribe to marketing emails, promotional communications, or similar messages from us, we may use your email address to send information about:

  • Products;
  • Promotions;
  • Discounts;
  • New arrivals;
  • Special offers; and
  • Other updates related to our store.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications, such as order confirmations, shipping updates, return communications, refund notices, or other messages relating directly to your purchase.

15. Third-Party Links

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites.

If you choose to visit a third-party website, we recommend reviewing its privacy policy before providing personal information.

16. Children's Privacy

Our website is intended for general consumers and is not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the situation and take appropriate action where required.

17. Do Not Track Signals

Some web browsers may offer a “Do Not Track” setting.

Because there is currently no universally accepted technical standard for responding to all Do Not Track signals, our website may not respond to such signals in every circumstance.

Where applicable law requires a particular response to browser-based privacy signals, we will follow the applicable legal requirements.

18. Data Breach and Security Incidents

If we become aware of a security incident involving personal information that requires notification under applicable law, we will take reasonable steps to investigate the incident, mitigate potential harm, and provide notifications where legally required.

Any required notification will be handled in accordance with applicable legal requirements.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices;
  • Our website;
  • Third-party services;
  • Applicable privacy laws;
  • Data processing practices; or
  • Our security and privacy procedures.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

20. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Boxin County Xinwangxing Arts & Crafts Factory

Website:
xinwangxin.shop

Email:
service@xinwangxin.shop

Phone:
+1 (205) 373-7155

Business Address:
No. 052, Shanjing Team, Jiujin Village, Dungu Town
Boxin County, Guangxi, China

U.S. Customer Service Address:
3659 Lorna Rd, Ste 165
Birmingham, AL 35216
United States

The U.S. address is provided for customer service and business communication purposes only and is not the registered legal address or manufacturing address of the business.

Market Served: United States

Last Updated: August 10, 2026