Contact

We're Here to Help

Have a question about a product, order, shipping, returns, or anything else related to xinwangxin.shop?

Our Customer Service team is here to help.

Whether you need help choosing a product, checking an order, understanding shipping information, or starting a return, please don't hesitate to get in touch.

We aim to provide clear, helpful, and timely support throughout your shopping experience.

Customer Service

Email
service@xinwangxin.shop

Phone
+1 (205) 373-7155

Customer Service Hours
Monday–Friday, 9:00 AM–5:00 PM
U.S. Central Time

Excluding major U.S. public holidays.

Typical Response Time
We generally respond to customer inquiries within 1–2 business days.

For the fastest assistance, we recommend contacting us by email and including your order number when your question is related to an existing order.

Contact Information

Brand: xinwangxin.shop

Customer Service Email: service@xinwangxin.shop
(We strive to respond to all inquiries within 24 business hours.)

Customer Service Phone: +1 (205) 373-7155
(Monday to Friday, 9:00 AM – 5:00 PM CST)

U.S. Service & Return Address:
xinwangxin.shop
3659 Lorna Rd, Ste 165
Birmingham, AL 35216
United States
(Note: For returns, please refer to our Return & Refund Policy first.)

China Fulfillment Center (Manufacturing Origin):
No. 052, Shanjing Team, Jiujin Village, Dungu Town
Boxin County, Guangxi, China

Order & Shipping Inquiries:
If you have questions about your order status, shipping times, or delivery, please include your order number in your email for faster assistance.

General Product Questions

Before placing an order, you're welcome to contact us if you need help with:

  • Product dimensions
  • Materials
  • Product features
  • Colors and styles
  • Intended uses
  • Care instructions
  • Product availability
  • Other product-related questions

We're happy to provide additional information when available so you can make an informed purchasing decision.

Before You Contact Us

For questions about a specific policy, you may also find the information you need in the following pages:

Shipping Policy

Information about shipping costs, processing times, delivery estimates, tracking, and delivery issues.

Return & Refund Policy

Information about return eligibility, the 30-day return window, return conditions, shipping costs, refunds, and the return process.

Privacy Policy

Information about how we collect, use, and protect personal information.

Terms of Service

The terms governing your use of our website and purchases from xinwangxin.shop.